Seattle IT Helpdesk Services

Boost performance and increase uptime through remote helpdesk services

Improve IT Efficiency With Outsourced Helpdesk Support in Seattle from Attentus

Avoid unnecessary downtime from recurring IT problems by relying on our IT helpdesk in Seattle

Why choose Attentus for IT help desk services?

Resolve IT problems quickly with a support team available to you 24/7.
Unburden your in-house IT team for long-term projects when you outsource your IT help desk to Attentus.
Benefit from having a team for comprehensive support services from our industry-leading support desk.
Understand the state of your IT with daily, monthly, and quarterly performance reviews.
Reduce recurring IT problems with a proactive management schedule and network administrative activities.

Get more info on our managed helpdesk services in Seattle

Testimonials

What Top Businesses Say About Our Helpdesk Service in Seattle

“I am very pleased. Aaron solved my problem very quickly. Thank you!”

“Quick responses and an easy process to get the needed item ordered. Thanks!”

“QUICK AND EFFICIENT AS ALWAYS !!!”

“Wolf, Sean, and the rest of the team are professional, highly knowledgeable, efficient, and incredibly responsive. Truly a joy to work with!”

“Ryan was wonderful and supported my question well”

“Stephanie was very patient and kind to a very cranky and difficult client! She's great :slight_smile:!!”

“Quick response and problem was solved”

“1st time I dealt with Sean. He was awesome, patient and Knowledgeable. Thanks Sean”

“Dave was here early morning before staff started showing up, so no interruptions to employee's work load. Awesome job as always”

“First thing in the morning, I was unable to log into my computer; I called in and spoke with Stephanie. Stephanie was extremely pleasant and very efficient and took care of my issue in less than 10 minutes. She completely turned my day around for the better!”

“Timely resolution and pleasant conversation”

"I recommend attentus technologies because they are easy to work with, they respond immediately to our issues, and they're proactive about solving any problems before they arise."

The detailed information and assistance I received was extraordinary, Attentus Technologies service is excellent and prompt. The level of detail to troubleshoot and find a resolution is admirable. Thank you.

Prompt service and solved my problem completely!!

Love Attentus - I had 2 issues yesterday and they handled both timely, professionally, and compassionately.The team is always responsive, prompt, and professional Thank you as aways!

Careful attention and persistence, with a great, friendly attitude. Thank you Attentus!

Brandon knew exactly how to handle our billing issue with Google when our GSuite was shut down! He quickly got us back up and running. Much appreciated.

Chad was able to figure out my issue in minutes. thanks Chad!!

Chris was awesome to have in our office!

Quick, easy and knowledgeable

Stephanie kept working until she solved the problem! Much appreciated!

This was my first time working with Stephanie on an open ticket. She was friendly, knowledgeable and was able to solve my problem/answer my question quickly! thanks!

When we acquired a business, the old System Administrator had left prior to the acquisition without leaving any documentation. This lead to a multitude of issues with the old 365 accounts and domain. Attentus saved us by working tirelessly to help organize and get control over the previous accounts and domain.

The job was completed successfully and in a reasonable amount of time. Thank you

Very helpful and friendly tech. Thank you Chad!

Aaron was super helpful and explained the fixes (and my mistake) clearly. Thanks

Lightning-fast response to my problem which was fixed within the hour

It was very impressive to submit a help ticket and have my issue resolved in the same day! Thank you!

Thank you for being quick to respond an action my request

They always answer my questions and I feel well taken care of

Great help and fast. Thanks!

Wolf was terrific in helping me! THANK YOU!

Above and Beyond :)

Quick to respond, friendly, and showed me a workaround to my issue.

Sean was very helpful. Listened to my concerns and reacted quickly to get me going again.

Awesome!! Thanks for you speed

Stephanie was thorough, professional, and consistent in taking care of each individual user whose laptop was creating duplicate files and folders.

AWESOME assistance. Thank you so much for sticking with me through a bizarre issue and making my computer run again!

Great follow up and care

Thomas was professional, friendly, and able to quickly help run through possible client side errors before quickly identifying the driver issue at hand.

Excellent. Very responsive and very professional!

Sean did a great job helping me. He was patient and methodical in his explanations, so I could easily understand what he was doing and why. He fixed the issue completely. I appreciated working with him

Sean was awesome, taught me how to fix my monitors to scroll around them easier. He did not make me feel like I was dumb to ask for help on something so minor. Keep up the good work and thanks for helping those of us that are somewhat computer challenged.

Every time I contact you, I have a wonderful experience and my problems are fixed. Please give Sean kudos from me. Keep doing what you do!!

Stephanie was incredibly helpful and assisted with several printing issues I had. She was quick and kind.

Aaron has been great. Every time he comes out to complete a project, he asks around to see if anyone needs anything else while he's here. He also completed an unrelated ftp project while here. Over and Above expectation. Thanks Aaron

Seth was quick and efficient and assisted me with my tech issue within 30 seconds!

Chad is awesome, makes the fixes quick and painless. Thank you.

Friendly customer service!

When one of our users was compromised Attentus had the incident settled in a matter of minutes. We are very thankful to have them on our team.

Quick resolution to a simple problem, thank you.

Fix was speedy and well done

Stephanie is a pleasure to work with and always explains things so that us non-technical types can understand what she's talking about. And usually, I pick up a tip or two on working with the software, in addition to her resolving my initial issue.

Quick

I just wanted to take a moment and express how much I enjoy and appreciate working with everyone at Attentus! There has never been an issue that you guys have not been able to fix, and every ticket I've submitted has been handled with attention and warmness. I feel like everyone goes above and beyond with everything. Thank you, everyone.

Chad was helpful in solving my problem and clearly explaining possible solutions to me without feeling pedantic or patronizing.

You guys did great. The change was simple and easy on me. Thanks

Problem resolved quickly and effectively!

Thank you for your help!

I know my IT issues will get solved and the Attentus team makes me feel like I am a priority.

Quick responses, thorough results, friendly/professional, great!

Chad is a rockstar for working with me on the Chase Bank check scanner and for putting up with the first Rep snoring into the phone!

Excellent service

Quick and efficient. I love the Attentus team.

Great job. Thanks Aaron

Great listener to my issue and was able to fix it while on the phone

Aaron was a life saver, as we were without internet service Sunday morning

Attentus Technologies

IT Help Desk Services in Seattle

1700 Westlake Ave N 200 unit 2,
Seattle, WA 98109, United States

Toll-Free: (855) 965-3231

Premium Features of Our IT Helpdesk Support Services in Seattle

Managed IT Services

Why distribute your IT needs across multiple IT services companies in Seattle? From planning to implementation and maintenance, get all your needs met by one vendor.

Cloud Services

Interested in upgrading your business operations with cloud computing capabilities? Our skilled technicians can handle the cloud migration process from start to finish.

Cyber Security Services

Is data protection at the top of your to-do list? We provide a wide range of services to help prevent, detect and resolve cybersecurity issues, such as VPNs and 24/7 monitoring.

Helpdesk Services

Tired of waiting until business hours to reach IT companies in Seattle? Our customer support team is available day and night to help you resolve IT issues that arise.

Remote IT Services

Tired of losing productivity to employees fixing their own issues? Our remote technology services include multi-OS support, configuration management and web-based portals.

Proactive monitoring

Are proactive technology solutions important to your business? We provide 24/7 monitoring to detect everything from system inefficiencies to potential vulnerabilities.

Network support

Need to partner with an experienced team to upgrade your IT infrastructure? From one-off projects, to providing ongoing advice to your IT department, we’ve got you covered.

Data Backup and Recovery

How up-to-date are your backups? We complete regular backups of your full data repository, so you can receive complete and accurate recoveries when you need them.

VoIP Services

How much does your business pay for its phone services? Routing your calls through the internet is cost effective, expands capabilities and improves flexibility.

Our Clients

Leading Brands That Outsource Their IT Helpdesk in Seattle to Attentus

Our Numbers

Benefits of Choosing Our IT Help Desk Services in Seattle

96.6

Our CSAT score, based on average customer satisfaction at Attentus

10 Years

Average employee tenure at Attentus

20 Years

Of success as one of the best Seattle IT companies

Complete Helpdesk Support for Your Entire Infrastructure

Benefit from an extensive knowledge base and over 20 years of experience in providing comprehensive help desk support services.

In addition to our managed services, our helpdesk support includes:

Cybersecurity
Cloud support
Patch installations
Routine maintenance
Server support
VoIP support
BYOD support
Network support
IT consulting
And more

Fast Resolution for All Your IT Problems 24/7

When problems appear, the last thing you want is to wait hours or even days before resolution.

Our certified help desk staff will monitor your systems 24/7 to proactively handle IT problems before they have a chance to impact your business.

If an IT issue proves too challenging for remote support, our helpdesk team will escalate your issue to our top engineers, ensuring you can get back to work quickly.

Don’t settle for long wait times when IT problems grind production to a halt. Partner with Attentus for fast and reliable support, no matter the time of day.

Guaranteed Quality With Performance Satisfaction Reviews

Your satisfaction is our top priority.

Our customer service team will ensure you’re completely satisfied with our performance and the outcome of your service through:

Daily reviews to ensure our helpdesk is handling trouble tickets in the agreed-upon timeframe
Monthly reviews with a Net Admin detailing all services activities and our SLA compliance
Quarterly reviews to measure all IT performance, ensure recurring issues are decreasing, and make additional recommendations for improved performance

When you partner with Attentus, you’ll always know where you stand and how we’re going to make things better.

Eliminate Downtime When You Outsource IT Help Desk in Seattle to Attentus

Our managed helpdesk services will improve IT performance and support growth at your business.

Maximize Your Growth: Partner with Us for Expert IT Helpdesk Services!

FAQ

Seattle IT Helpdesk FAQ

What’s The Difference Between IT Support & a Helpdesk?

While IT support provides a comprehensive approach for complex issues, a helpdesk addresses quick, individual tech problems.

For instance, if you need someone to help you reset your password, you’d go to the helpdesk. However, if you need help with a complex technical glitch, call support.

The helpdesk may also refer you to their colleagues in support if they determine that your issue warrants it.

Can I Ask Your Helpdesk About Onsite Support?

You can inquire with our helpdesk about onsite support. However, the helpdesk primarily handles quick issues that can be resolved remotely. If you need onsite IT services, the helpdesk will direct you to our dedicated support team. They’ll take it from there.

If you aren’t sure, you can ask our technicians if the issue should escalate to the support team.

Does Your Helpdesk Troubleshoot All Devices?

The Attentus helpdesk is equipped to troubleshoot any device that's connected to your business network. This includes desktops, laptops, and mobile devices used for work purposes.

This includes both business and personal mobile devices as long as we are troubleshooting a business-related application.

Please let us know how many devices we will need to support as this may affect the price of your contract.

Are You Only For Business IT?

The Attentus helpdesk is exclusively for businesses. We cannot troubleshoot personal devices unless they are connected to a business network as part of a BYOD policy.

In this case, the personal device is needed to ensure seamless operations at your business. So, we need to look at it as part of our larger goal of upholding your business network.

Can Your Helpdesk Help Me With an Apple Product?

You can count on the Attentus helpdesk to help you troubleshoot any Apple device. We also work with Windows and Linux systems.

This makes us an ideal option for businesses who have employees on multiple operating systems. We’re pretty operating system agnostic and are more than happy to give you the same great support no matter what you use.

Case Studies