The wrong I.T. support holds your business back. The right support helps it thrive.
Are you keeping up with technology? Is your I.T. support keeping up with your company’s growth? For startups and established companies, outsourcing I.T. support is a smart move, and you might think your current tech support is keeping up with the latest and greatest, which is the right thing for your unique business.
It’s time to think again.
Every company has growing pains, but I.T. shouldn’t be one of them. Your I.T. support should grow seamlessly and efficiently along with you. But that’s not always the case. Has your company outgrown its I.T. support? Let’s find out.
Operational Maturity Matters
Operational maturity defines a company’s level of development, competence, and efficiency in achieving its objectives with optimized operations.
How do you know you’ve outgrown your current I.T. support? The signs can be subtle, and issues can arise and accelerate before you know it:
- Are you frequently waiting a long time for tech support?
- Are your current I.T. needs understood?
- Can they handle complex problems?
- Are technical issues increasing due to outdated solutions?
- Is communication poor?
- Do they take a reactive approach instead of a proactive one?
- Does their support schedule meet your needs?
Ponder these questions and think carefully. The answers will reveal if there is a mismatch between your growing business needs and your provider’s capabilities.
What About Compliance and Security?
If you’re in a business such as legal or healthcare, rules and regulations abound, and lack of compliance comes with penalties. There are HIPAA, PCI DSS (credit card data), and SOC 2 data security controls, among others. What they all have in common is the need to protect your data with sound I.T. practices. If you do business in Europe, the General Data Protection Regulations apply. The Sarbanes-Oxley Act demands transparent financial disclosure if your company is publicly traded or even considering it.
Do you have employees working from home? That can create new headaches if your I.T. support isn’t up to the task. If people are using their own devices, who is responsible for security? Who is educating staff on security policy? The list goes on and on as technology advances.
I.T. security is a complex undertaking. For an I.T. company that hasn’t reached the proper level of maturity, it’s unlikely they have a security expert on staff. While cybercriminals are cooking up new ways to steal your data, what is your current I.T. support doing?
The Cost Factor
Every business spends more time thinking about saving money than spending it. But it’s always wise to keep in mind that old phrase, “penny wise and pound foolish.” That I.T. support provider you’ve been using may be relatively inexpensive, but they can cost you plenty of money in the long run with their reactive approach:
- Downtime due to unresolved issues
- Lost productivity
- Missed opportunities because of system failures
- High repair costs
- Data loss from security breaches (which incur fines and other penalties)
- Reputational damage due to poor customer service
- No system reliability
Poor I.T. support can create an all-too-common scenario:
- You’ve been courting a big new client that will put your company on the map. They want quotes, they want capability reports, they want examples of what wonderful things you’ve done for other companies. You save this task for the weekend because you’ll be free of distractions. Everything is due Monday morning.
- You sit at your computer, ready to pull the needed data, and your infrastructure is down. You can retrieve nothing and sit pounding your keyboard in frustration.
- You call your current I.T. provider (email is down, too) and get an after-hours message.
The lack of proper I.T. support can seriously impact your business operations, wasting time and money. Stop paying to fix I.T. problems that could have been prevented.
The Attentus Difference
We’ve learned a thing or two in our more than 20 years in the I.T. business. At Attentus, your business is our business. Not only do we make it a priority to learn everything we can about your business, but we provide hands-on support 24/7. We also believe an educated client is one of our best assets, so we guide you carefully through the I.T. support process, from prep through delivery to monitoring and follow-up.
Keep IT Simple is one of our core values. Far too many I.T. support companies use smoke and mirrors—making I.T. a mystery only they can solve. We do the opposite. We cut through the complexity, providing clear, effective solutions tailored to your business. We listen to your needs and work with you to develop strategies to meet your goals without complications.
Good communication is at the heart of any relationship and our customer service. When you call Attentus, you’ll never get a machine. You’ll get a team member on the phone, and if you email instead, we respond almost immediately. We’re always on hand whether you want some friendly advice or need us to troubleshoot a problem.
Your business isn’t like any other, even among those in the same industry. That’s why, no matter the size of your company, we deliver elite infrastructure, unwavering support, and intelligent strategies—offering a rare personal touch. We help streamline operations, increase productivity, and ensure you can seize opportunities as they come.
If you want to grow, you need an I.T. services provider that grows with you—one that keeps you ahead of the competition and gives you technology that works for you instead of the other way around. Don’t delay—reach out today and experience the Attentus difference.
