Stop losing time and money to common I.T. issues. Remote troubleshooting can help resolve tech problems quickly and affordably.
Do you know how much your I.T. downtime is costing you?
A lot, probably or potentially. Statistics claim that for large organizations, the price tag is as high as $9,000 per minute, with costs escalating as high as $5 million an hour for high-risk enterprises such as financial and healthcare companies.
A 2022 study found that 76% of organizations suffered downtime in the previous year, and that percentage could be even higher today.
While the numbers might be lower for small to medium-sized businesses (SMBs), every dollar lost is keenly felt. Some figures show that downtime can cost SMBs anywhere from $137 to $427 per hour. Employees might be prevented from working, causing losses in productivity, and customers might not be able to purchase products or services, hurting companies’ bottom lines.
The kinds of issues companies with traditional, on-site I.T. support experience include:
- Higher costs
- More operational downtime
- Compatibility problems with legacy systems
- Overburdened in-house I.T. teams
- Inability to cope with enormous data flow
And the list goes on. This is where remote I.T. support can shine as a game-changer, helping to resolve tech problems more quickly and cost-effectively.
What Is Remote I.T. Troubleshooting?
Remote I.T. problem management involves a support agent in a managed services provider (MSP) connecting to an end user’s device, such as a computer, tablet, or smartphone, through remote troubleshooting software.
Typically, the agent can share screens with the client, talking them through issues and carrying out diagnostics and repairs on the client’s system. Communication is facilitated via voice or text chat.
Such on-demand tech support can quickly solve issues that include:
- Software bugs
- Network problems
- Hardware diagnostics
- Regular and proactive maintenance requirements
- Performance problems
- Security threats
Key Benefits of Remote I.T. Support Companies
One of the most important benefits of remote I.T. problem resolution is the faster solving of technical issues because you no longer have to wait for on-site visits. The remote team can start troubleshooting immediately via remote system diagnostics.
SMBs cannot usually afford to have entire I.T. teams in-house. Not only do you have fast tech support with a remote solution, but you also have access to a full range of I.T. professional expertise that can help with any issue.
Other benefits include:
- Proactive maintenance—Remote I.T. support fixes many problems before they occur, reducing downtime and increasing productivity.
- Cost savings—While you have access to a full range of I.T. expertise, you only pay for the services you use. This is far less expensive than having a full-time team on-site.
- Scalability—If your business grows or changes, your remote I.T. can scale up or down as needed.
- Around-the-clock monitoring—Remote I.T. services can monitor your systems continuously at all times so that you can avoid interruptions to your business operations. This is especially important for businesses that operate across time zones.
- Greater support for work-from-home operations—With more companies using remote workforces, this kind of on-demand tech support ensures everyone can access expert help, no matter where they live.
- Better network security—A dedicated I.T. partner can devise a strategy to protect your systems, updating security software regularly and effectively. There are various methods of protecting remote working arrangements from cyberattacks, including encrypted connections, constant threat monitoring, and strict safety protocols.
Remote Help Desk vs. On-Site Support: A Comparison
Remote I.T. management can handle most of a company’s I.T. needs. It excels at looking after software issues, many maintenance tasks, and even a wide variety of network troubleshooting tasks.
Generally, this service offers more convenience, is less intrusive, is less expensive, and is faster than on-site service.
That said, on-site support teams do have a role to play. They’re necessary for addressing in-person hardware issues, as well as dealing with some software issues that require a physical presence. A physical presence can also be helpful for some training programs.
But it’s possible to have the best of both worlds, where remote I.T. services companies will handle the bulk of work from a distance but can also send service technicians for on-site calls when required.
Choosing the Right Remote I.T. Partner
Selecting the right MSP for remote service requires asking the correct questions.
Do they have proven expertise in remote troubleshooting and proactive support? Is their pricing transparent, and do they have customizable service packages? Are they able to align I.T. solutions with your business goals? Do they have experience in your line of work?
At Attentus Technologies, we’re happy to answer any of these questions and any others you want to ask. We focus on making remote I.T. services simple, using non-technical language to keep business owners informed and in control.
Our proactive service ensures that potential issues are addressed before they become problems, keeping your essential systems and applications running smoothly. With a pricing model designed specifically for your business, you get the right level of support without unnecessary costs. And if any issues do arise, our helpful, knowledgeable I.T. professionals respond within 20 minutes and typically resolve them in about 15.
Delivering exceptional results is one of our core values—we don’t just fix problems; we prevent them. Downtime isn’t just an inconvenience; it’s a roadblock to growth, and we’re committed to keeping your business running smoothly.
That’s why we focus on proactive I.T. strategies to minimize disruptions, enhance security, and ensure seamless operations. Through predictive analytics, real-time monitoring, virtual I.T. assistance, and scheduled maintenance, we keep your systems running efficiently so you can focus on what truly matters—growing your business.
Contact us today to build your relationship with Attentus. Let us prove to you that long-distance relationships do indeed work.
