Managed IT Services

Attentus Technologies is a leading provider of IT services in the Pacific Northwest and beyond.

Our Values Make us Attentive to:

Our Values

Build Trusted Relationships

Trust is essential for any relationship. At Attentus you can trust that we will keep our word and quickly seek to correct any issues that arise.

Deliver Exceptional Results

We believe in the saying, “Whatever is worth doing is worth doing well.” We take the time to see things from our client's perspective, which allows us to make every interaction, project, or partnership the best it can be.

Seek Constant Improvement

Perfection might be impossible, but we walk the path of excellence. This takes constant self-examination – being honest about our performance for clients, partners, and team members.

Be the Answer

We own the problem and hold ourselves accountable. Accountability means there’s no finger-pointing or blame-shifting. We take ownership every time and partner with all stakeholders to find the best solution

Be Easy to Work With

We’re flexible, and we break down knowledge barriers to your IT decision-making. IT solutions are complex, but clear and concise communication from the start allows us to build a relationship and a workable business solution.

Have Fun

We love to laugh, and we believe people should enjoy what they do and where they do it. So, we foster an environment that encourages people to laugh both at themselves and with each other.

Why Choose Attentus?

Attentus services small to mid-sized organizations that can’t risk downtime and are willing to invest in the I.T. leadership and support required to deliver on their promises.

Our Clients

Brands that Choose Attentus as their Favorite.

What Attentus Technologies Has to Offer

IT Management

Improve business productivity by letting us keep your network running smoothly and proactively prevent potential issues.

IT Support Services

Experience swift, effective IT support with 20 minute response times and intelligent, straightforward answers.

IT Helpdesk Support

Get fast, friendly help from our 24/7 IT helpdesk that provides actionable answers that empower your team to excel.

Cybersecurity Services

Stay protected with our up-to-date cybersecurity services that actively guard against evolving threats

IT Network Support

Achieve seamless connectivity and minimal downtime with network experts monitoring your system 24/7 to proactively prevent problems.

Outsourced IT Services

Leverage our expertise and save on overhead costs with outsourced IT services that enhance your team's productivity and fuel your business growth.

Cloud Solutions

Simplify your cloud environments by letting us transform complex cloud systems into easy-to-manage, efficient data centers.

IT Consulting Services

Maximize your IT investment with experienced consultants who provide insights into how you can achieve more for less.

VoIP Services

Ensure reliable, cost-effective communication with efficient VoIP solutions that reduce miscommunication and boost productivity.

Testimonials

Hear Why Attentus Is a Stand-Out IT Services Company

We’re confident that we’ll provide the streamlined IT experience that you need, but don’t just take our word for it. Hear from our happy clients.

“I am very pleased. Aaron solved my problem very quickly. Thank you!”

“Quick responses and an easy process to get the needed item ordered. Thanks!”

“QUICK AND EFFICIENT AS ALWAYS !!!”

“Wolf, Sean, and the rest of the team are professional, highly knowledgeable, efficient, and incredibly responsive. Truly a joy to work with!”

“Ryan was wonderful and supported my question well”

“Stephanie was very patient and kind to a very cranky and difficult client! She's great :slight_smile:!!”

“Quick response and problem was solved”

“1st time I dealt with Sean. He was awesome, patient and Knowledgeable. Thanks Sean”

“Dave was here early morning before staff started showing up, so no interruptions to employee's work load. Awesome job as always”

“First thing in the morning, I was unable to log into my computer; I called in and spoke with Stephanie. Stephanie was extremely pleasant and very efficient and took care of my issue in less than 10 minutes. She completely turned my day around for the better!”

“Timely resolution and pleasant conversation”

"I recommend attentus technologies because they are easy to work with, they respond immediately to our issues, and they're proactive about solving any problems before they arise."

The detailed information and assistance I received was extraordinary, Attentus Technologies service is excellent and prompt. The level of detail to troubleshoot and find a resolution is admirable. Thank you.

Prompt service and solved my problem completely!!

Love Attentus - I had 2 issues yesterday and they handled both timely, professionally, and compassionately.The team is always responsive, prompt, and professional Thank you as aways!

Careful attention and persistence, with a great, friendly attitude. Thank you Attentus!

Brandon knew exactly how to handle our billing issue with Google when our GSuite was shut down! He quickly got us back up and running. Much appreciated.

Chad was able to figure out my issue in minutes. thanks Chad!!

Chris was awesome to have in our office!

Quick, easy and knowledgeable

Stephanie kept working until she solved the problem! Much appreciated!

This was my first time working with Stephanie on an open ticket. She was friendly, knowledgeable and was able to solve my problem/answer my question quickly! thanks!

When we acquired a business, the old System Administrator had left prior to the acquisition without leaving any documentation. This lead to a multitude of issues with the old 365 accounts and domain. Attentus saved us by working tirelessly to help organize and get control over the previous accounts and domain.

The job was completed successfully and in a reasonable amount of time. Thank you

Very helpful and friendly tech. Thank you Chad!

Aaron was super helpful and explained the fixes (and my mistake) clearly. Thanks

Lightning-fast response to my problem which was fixed within the hour

It was very impressive to submit a help ticket and have my issue resolved in the same day! Thank you!

Thank you for being quick to respond an action my request

They always answer my questions and I feel well taken care of

Great help and fast. Thanks!

Wolf was terrific in helping me! THANK YOU!

Above and Beyond :)

Quick to respond, friendly, and showed me a workaround to my issue.

Sean was very helpful. Listened to my concerns and reacted quickly to get me going again.

Awesome!! Thanks for you speed

Stephanie was thorough, professional, and consistent in taking care of each individual user whose laptop was creating duplicate files and folders.

AWESOME assistance. Thank you so much for sticking with me through a bizarre issue and making my computer run again!

Great follow up and care

Thomas was professional, friendly, and able to quickly help run through possible client side errors before quickly identifying the driver issue at hand.

Excellent. Very responsive and very professional!

Sean did a great job helping me. He was patient and methodical in his explanations, so I could easily understand what he was doing and why. He fixed the issue completely. I appreciated working with him

Sean was awesome, taught me how to fix my monitors to scroll around them easier. He did not make me feel like I was dumb to ask for help on something so minor. Keep up the good work and thanks for helping those of us that are somewhat computer challenged.

Every time I contact you, I have a wonderful experience and my problems are fixed. Please give Sean kudos from me. Keep doing what you do!!

Stephanie was incredibly helpful and assisted with several printing issues I had. She was quick and kind.

Aaron has been great. Every time he comes out to complete a project, he asks around to see if anyone needs anything else while he's here. He also completed an unrelated ftp project while here. Over and Above expectation. Thanks Aaron

Seth was quick and efficient and assisted me with my tech issue within 30 seconds!

Chad is awesome, makes the fixes quick and painless. Thank you.

Friendly customer service!

When one of our users was compromised Attentus had the incident settled in a matter of minutes. We are very thankful to have them on our team.

Quick resolution to a simple problem, thank you.

Fix was speedy and well done

Stephanie is a pleasure to work with and always explains things so that us non-technical types can understand what she's talking about. And usually, I pick up a tip or two on working with the software, in addition to her resolving my initial issue.

Quick

I just wanted to take a moment and express how much I enjoy and appreciate working with everyone at Attentus! There has never been an issue that you guys have not been able to fix, and every ticket I've submitted has been handled with attention and warmness. I feel like everyone goes above and beyond with everything. Thank you, everyone.

Chad was helpful in solving my problem and clearly explaining possible solutions to me without feeling pedantic or patronizing.

You guys did great. The change was simple and easy on me. Thanks

Problem resolved quickly and effectively!

Thank you for your help!

I know my IT issues will get solved and the Attentus team makes me feel like I am a priority.

Quick responses, thorough results, friendly/professional, great!

Chad is a rockstar for working with me on the Chase Bank check scanner and for putting up with the first Rep snoring into the phone!

Excellent service

Quick and efficient. I love the Attentus team.

Great job. Thanks Aaron

Great listener to my issue and was able to fix it while on the phone

Aaron was a life saver, as we were without internet service Sunday morning

Certifications

Our Numbers

Trust Our Proven Track Record

97.5

Customer satisfaction rating

Years in the IT business

Year average client retention rate

24/7/365

IT Support & Network Monitoring

Hardware/Software Partners

Advanced IT Services From Attentus

Project Management

vCIO Services

Data Backups & Disaster Recovery

Engineering & IT Procurement Scoping

Hardware Upgrades

Make Your Project Management…Mangeable

IT projects get complicated fast, and you don’t have time to keep watch while you navigate other areas of your business.

With Attentus’ dynamic project team, you'll have expert hands guiding every IT project. Our knowledge, combined with a dedication to real results, mean that even the biggest projects are handled with ease.

The Attentus Design Desk meets twice a week so we can offer top-tier project scoping, budgeting, and tailored IT design services. This ensures that every project plan fits your needs like a glove.

Streamline Your Tech Environment for Optimal Business Growth

If you’re dealing with a complex IT environment, it can eat up a lot of your work hours. Unless you made an effort to collaborate with your IT leaders, that needlessly complicated system might not match your business goals.

Trust Attentus’ expert vCIOs to spot useless equipment, suggest necessary improvements, and prepare you for future growth.

Through regular communication and strong relationship-building, our vCIOs stay on top of your evolving needs. So you’ll never have to worry about an IT silo again.

Safeguard Your Data in The Face of Disaster

Significant data loss causes significant business continuity. If you’re storing all your precious information in one place, you’re leaving yourself at risk of losing it all.

Maintain the integrity of your data no matter what happens by trusting Attentus to back it up in multiple locations, on or off site.

We’ll also prepare you for the worst case scenario with our disaster recovery solution. We’ll come up with an emergency plan that helps you restore as much as you can as quickly as possible.

Chart Your IT Growth with Confidence

Modernizing your IT infrastructure can be complex and pricey. Technologies are always changing, and surprise hidden costs can suddenly appear after you pick your solution.

With Attentus, you can confidently map out procurement projects without worrying about surprise hidden costs.

We'll guide you through the intricate steps to replace outdated hardware or software, all while ensuring our choices align with your business growth plans.

Upgrade Your IT Hardware Effortlessly

Navigating hardware upgrades can be tricky. It's easy to fall behind or make costly missteps. The resulting expenses can quickly derail your original plan.

Let Attentus provide strategic guidance to help you avoid this situation. We’ll assess your current setup, pinpoint necessary hardware upgrades, and integrate these into your upgrade plan.

Enjoy transparent, well-planned upgrade projects with us managing the complexities, ensuring data protection, and minimizing disruptions.

How We’re Different:

As the name implies, Attentus is hyper-focused on our customers and the changes they face with potential downtime, security vulnerabilities, data breaches, automation, and inefficient outdated I.T. infrastructure.

Outsourced IT Support That Prioritizes Your Productivity

IT glitches sap your productivity and waiting on support saps even more. You need fast answers, fast results, and fewer support calls to regain those lost hours.

The Attentus support team wants you to achieve peak productivity. Our average response time is 20 minutes and average resolution time 15.

However, our goal is to reduce your support ticket volume to 1 per every 4 devices per month. So, every time you call we’re focused on delivering a solution that not only fixes your issue, but stops it from happening again.

Total Transparency & Accountability

At Attentus, your goals are our goals. So, we want nothing but full transparency and accountability when it comes to our performance.

For this reason, we’re incredibly open to your feedback. In fact, you can speak to our leadership team directly to ensure your voice is heard.

Our vCIOs will also meet with you on a regular schedule just to make sure everything is going well. We wiil review our work:

Daily: to ensure that anyone who called support received high-quality service.
Monthly: to ask what we’re doing well and what we can do better.
Quarterly: to ensure their overall IT performance is providing an excellent ROI.

Stop Paying For IT Services You Don’t Need

Subscription services have a bad habit of overcharging for extra features that you don’t use. This leads to wasted money and wasted space on your hard drive.

Don’t worry about that when you partner with Attentus. We offer a wide range of flexible managed service packages, so you can pick and choose exactly what you need.

Get more bang for every buck and optimize every byte on your IT system by cherry-picking only the best features and services for you.

Expect More From Your Managed Services Provider

Don’t settle for IT salespeople who deliver suboptimal solutions. Choose a provider that puts customer service first.

Our Valued Partners

We’re Serious About Your Education

Stay a step ahead of your competitors by leveraging our expert insights.

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FAQ

Attentus FAQ

How Much Does it Cost to Partner With Attentus?

Because we’re dedicated to offering our clients optimal flexibility in our service packages, our costs vary. However, we can promise you that you will get a predictable monthly flat rate that’s easy to proactively work into your budget.

The cost of our services vary based on:

Company size
Number of end users
Network complexity
What we need to do to help you

Please request a quote to get your estimate.

How Long Does The Onboarding Process Take?

The onboarding process for new clients typically takes between 2 to 6 weeks, depending on the complexity of your IT environment. During this time, we ensure a thorough setup that includes:

Security Configuration: Onboarding and configuration of essential security tools to protect your network from day one.
Environmental Schematics: Creating detailed physical and logical schematics of your IT environment to ensure a comprehensive understanding of your infrastructure.
Security Updates: Applying all necessary security updates for your core applications to safeguard against vulnerabilities.
Infrastructure Audit: Conducting a full audit of your infrastructure against industry standards to identify and address any gaps.
Gap Assessment & Recommendations: Providing expert recommendations to close identified gaps, ensuring your IT setup meets best practices.
Insurance Policy Review: Reviewing your insurance policy requirements to ensure your IT practices comply with coverage stipulations.
Business Continuity Planning: Setting up robust business continuity plans, including backup and disaster recovery implementations.
Cloud Services Review: Evaluating your current cloud services to ensure they align with your business needs and objectives.

Our onboarding process is designed to cover all critical aspects of your IT environment, ensuring you’re fully prepared for smooth operations. This comprehensive approach guarantees that your IT infrastructure is secure, compliant, and optimized for peak performance right from the start.

Does Attentus Support Both PC and Mac?

Attentus Technologies provides support across multiple operating systems. Not only do we do PC and Mac, we do Linux too!

This support extends to desktops, laptops, mobile devices, and smart devices. Essentially, any endpoint in your network will get the attention it needs no matter the operating system.

We’re happy to work with networks that have all of the above connected too.

Can You Help Me With My Personal Devices?

Our services are strictly for business usage. We do not work with personal IT problems. The only time we look at personal devices is in BYOD cases where a personal device is part of a business network.

In this case, it’s important for us to maintain the security of the whole business network by optimizing the BYOD device. Like company-issued devices, this encompasses desktops, laptops, and mobile devices.

Can I Just Get Your IT Procurement Services?

Although we do offer engineering and IT procurement services at no additional cost, this deal is only available to our managed services clients.

If you want to take advantage of our IT procurement services, you will have to choose one of our flexible packages.

The good news is, we offer a variety of service models so you are likely to find one that will fit your needs.

Attentus Technologies